Walmart Announces Plans To Replace Self-Checkout Machines With Something Even Better

One of the worst parts about shopping is dealing with checkout lines. At the height of business hours, these lines can stretch to five, six, and sometimes even ten customers.

Many companies have been adding self-checkout lines in an effort to speed things up and cut down on their own cost. That’s why it came as a surprise when Walmart just announced that they will no longer be trying to increase the number of self-checkout lines in their stores, but they have a very good reason for doing that.

Walmart introduced the “Scan and Go” technology so that customers could get in and out of the store as fast as possible. This technology allowed them to scan items on their phone as they browsed the store and then pay easily as they left.

“We’re always looking for new ways to help our customers save time, and these innovations are just the latest ex amples of how we continue to invest in our stores and bring greater convenience to customers,” Ray Korsch, a marketing manager with Walmart said in an official statement.

However, Walmart has quickly learned that customers do not want to deal with this confusing technology. Instead of helping improve customer experience, these kiosks make customers do everything themselves, and they often aren’t any faster than normal checkout lines.

“It took Walmart almost a year to figure out what the rest of us already know: You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work, especially when eliminating cashiers doesn’t result in more convenient shopping,” said Randy Parraz, a Making Change at Walmart (MCAW) director.

Realizing they made a mistake, Walmart will now be hiring more cashiers! They want to go back to worrying about customer experience rather than just thinking of cutting costs. We’re glad to see that Walmart’s priorities are back where they belong!

SHARE this story if you support Walmart’s latest move!

Related Posts

Pennsylvania Mom Tragically Passes During Daughter’s Softball Event

Gendie Miller, 49, of Ligonier, Pennsylvania, died on July 23 after a falling tree branch struck her during her daughter’s softball camp at Renzie Park in McKeesport….

He Left Me and My Triplets—Then I Showed Up at His New Baby’s Party

Everyone stared at me like I didn’t belong. Perhaps they weren’t wrong. After all, I hadn’t been invited. But that didn’t stop me from stepping through the…

Every Monday, They Waited for the Garbage Truck—Until Everything Changed

Every Monday like clockwork, Jesse and Lila pressed their little faces to the front window, waiting for the garbage truck. It wasn’t about trash—they didn’t care what…

University Lecture: Janitor Ignored Until Dean Interrupts Speech to Shake His Hand

He moved through the aisles like he was invisible. Pushing a squeaky cart with a crooked wheel, the janitor mopped quietly as students trickled into the grand…

10+ Plot Twists So Wild, Even Soap Operas Would Blush

Story 1: After three years of crush-worthy silent hopes, he finally asked me out. The date was perfect—until he vanished to the bathroom and never came back….

Billy Joel Opens Up About His Past With Christie Brinkley in New HBO Documentary

In the newly aired second part of Billy Joel: And So It Goes (July 25, 2025), Billy Joel reflects on his relationship with supermodel Christie Brinkley. The…